ATR: What is an appropriate window of time for virtual appointments?
Q: What is an appropriate window of time I can provide to patients for a virtual appointment?
A: Virtual appointments should be treated with the same consideration as in-person visits. Patients should be provided with a specific appointment time, along with an explanation that there may be occasional delays due to unforeseen circumstances.
A reasonable delay for virtual appointments typically falls within the range of 1 hour to 1 hour and a half. This buffer allows physicians to manage their schedules effectively while accommodating any unexpected situations that may arise.
Offering broad time windows, such as 9 a.m. to 5 p.m., is generally not considered acceptable and may cause frustration or be an inconvenience to patients.
While embracing the convenience of virtual appointments, it's imperative that physicians maintain the professionalism and reliability patients expect from their healthcare providers.