Make a Complaint
Concerns about a physician, resident, medical student, physician assistant or clinical assistant’s care or conduct are addressed through CPSM’s complaints and investigations process according to provincial legislation, namely The Regulated Health Professions Act. The process is administered by CPSM staff in the Complaints and Investigations Department and overseen by one or more of the following Committees of Council:
- Complaints Committee
- Investigation Committee
- Appeal Panel of the Executive Committee
- Inquiry Committee
Overview of the Process
CPSM has a process to review all complaints and thoroughly address concerns in a manner that is fair to both the patient and the registrant. This involves:
- Processing complaints in a clear, consistent and reliable format.
- Requiring physicians to respond to the complaint.
- Communicating with both the complainant and the physician as required to make sure all relevant facts about the complaint are known and understood.
- Carefully considering all relevant material, including medical records where applicable.
The process can take several months, depending on the complexity of the complaint and how much information must be collected. The average time is four to six months, but it will take longer when there are complex issues or if formal discipline is necessary.
Anyone considering making a complaint should understand what to expect and the possible outcomes of their complaint before proceeding. Read the complaint FAQs for more information.
If you have questions, contact CPSM in one of the two ways:
- By phone at 204-774-4344 or toll-free at 1-877-774-4344. Ask that your call be directed to the Complaints and Investigations Department
- Email us at firstname.lastname@example.org.
If you are ready to submit a complaint, go to Submit a Complaint.