Objectives of the Process

The College’s primary objectives in handling complaints and investigations are protection of the public and assuring that a high standard of medical care is provided by physicians practicing in Manitoba.  We strive to address complaints in a manner that is open, fair, efficient and effective.


  • To be open, the process must be transparent with safeguards to protect the privacy and confidentiality of those involved as much as possible.
  • Fairness requires that sufficient details regarding both the concerns expressed by a complainant and the physician’s response to those concerns are known and considered before action is taken respecting a physician.
  • Efficiency is achieved through ensuring that complaints are processed in a timely fashion without sacrificing thoroughness.
  • To be effective, the process must allow for informal resolution where appropriate and formal discipline where necessary to protect the public interest.