Objectives of the Process
The College’s primary objectives in handling complaints and investigations are protection of the public and assuring that a high standard of medical care is provided by physicians practicing in Manitoba. We strive to address complaints in a manner that is open, fair, efficient and effective.
To be open, the process must be transparent with safeguards to protect the privacy and confidentiality of those involved as much as possible.
Fairness requires that sufficient details regarding both the concerns expressed by a complainant and the physician’s response to those concerns are known and considered before action is taken respecting a physician.
Efficiency is achieved through ensuring that complaints are processed in a timely fashion without sacrificing thoroughness.
To be effective, the process must allow for informal resolution where appropriate and formal discipline where necessary to protect the public interest.