Complaints & Investigation
Concerns regarding a physician’s practice and conduct are addressed through the College’s complaints and investigations process pursuant to The Medical Act. The process is administered by College staff in the Complaints & Investigations Department and overseen by one or more of the following Committees of Council, depending on how the concern can be most appropriately addressed:
The Complaints & Investigations Department handles inquiries and complaints regarding concerns about the conduct or actions of a physician such as:
- a physician behaving inappropriately;
- a physician providing inadequate medical care;
- lack of professionalism on the part of a physician;
- a physician breaching patient confidentiality and/or failing to protect a patient’s personal health information;
- boundary violations;
- sexual misconduct.
If you have a concern or complaint, it may be useful to contact the College by telephone or email to determine how to proceed. Inquiries can be made by calling 774-4344 or toll-free 1-877-774-4344 and asking that your call be directed to the Complaints & Investigations Department or by an email addressed to firstname.lastname@example.org.
If you already know you want to submit a complaint, go to Submitting a Complaint.