Complaints & Investigation

Concerns regarding a physician’s practice and conduct are addressed through the College’s complaints and investigations process pursuant to The Medical Act.  The process is administered by College staff in the Complaints & Investigations Department and overseen by one or more of the following Committees of Council, depending on how the concern can be most appropriately addressed:

The Complaints & Investigations Department handles inquiries and complaints regarding concerns about the conduct or actions of a physician such as:

  • a physician behaving inappropriately;
  • a physician providing inadequate medical care;
  • lack of professionalism on the part of a physician;
  • a physician breaching patient confidentiality and/or failing to protect a patient’s personal health information;
  • boundary violations;
  • sexual misconduct.

If you have a concern or complaint, it may be useful to contact the College by telephone or email to determine how to proceed.  Inquiries can be made by calling 774-4344 or toll-free 1-877-774-4344 and asking that your call be directed to the Complaints & Investigations Department or by an email addressed to complaints@cpsm.mb.ca.

If you already know you want to submit a complaint, go to Submitting a Complaint.